Become The Peninsula Ambassadors - eight young French hoteliers selected to undergo a month-long training programme to prepare them for the opening of The Peninsula Paris.
This unique and comprehensive learning course, entitled the Peninsula Ambassadors Programme, is designed not only to introduce participants to Peninsula operations and service standards, but also to impart the more intangible elements, such as the company’s long heritage dating back to 1866 and the company culture. First introduced in Tokyo in the run-up to the hotel’s opening in 2007 and then again in Shanghai in 2009, the programme has proved extremely successful at building the understanding and appreciation of the legacy and traditions of Asia’s oldest hospitality group.
This cross-discipline group – including the hotel’s Chief Concierge, the manager of LiLi, the hotel’s Cantonese restaurant, Director of Front Office Operations and the Conference and Catering Sales Director, among others - spent the month of May 2014 at The Peninsula Hong Kong, covering Front Office, Food and Beverage, Housekeeping, Banqueting and Catering divisions in their training. In addition – and more importantly – the programme enables the Ambassadors to absorb the culture and brand values of the group at first hand, so that they are able to mentor their peers and spread the Peninsula spirit while maintaining the Parisian touch of The Peninsula Paris.
“This initiative reiterates our commitment to training to ensure that our guests’ expectations are met and exceeded,” said Nicolas Béliard, General Manager of The Peninsula Paris. “It provides the necessary framework to further push our tradition and service standards”.
But it was not all work - the Ambassadors also spent some free time seeing the sights – including the Peak Tram, Peak Tower and the Repulse Bay, HSH’s other Hong Kong properties – learning tai chi and how to make dim sum.